Terms & Conditions

Consumer Terms of Use

subscriptionbox.com.au (the "Site") is an online service owned and operated by Redpawpaw Pty Ltd (ABN 98 167 693 334) trading as SubscriptionBox (“SubscriptionBox”, “us” or “we”).

Please read this agreement carefully before accessing or using the information and services available through the Site.

These Terms of Use set out the terms on which you (on behalf of yourself and any person on whose behalf you are acting, together "you" or "your") acquire any products or services through this Site for all products or services offered for sale on the Site. By accessing and using the Site you agree that your access and use is governed by these Terms of Use. Your use by accessing, browsing, opening or otherwise using any part of the Site constitutes your acceptance of these Terms of Use.

Important Notice: these Terms of Use constitute a legally enforceable agreement between you and SubscriptionBox. If you do not agree with any of these Terms of Use, you must not use the Site and must immediately leave.


SubscriptionBox may modify these Terms of Use at any time, and such modifications shall be effective as soon as they are posted on the Site. You agree to any modifications to the Terms of Use by continuing to use the Site after the Terms of Use have been modified, and you are bound by the modification. A copy of our current Terms of Use of the Site is displayed on the Site at all times.

Intellectual Property Rights

Unless otherwise stated, SubscriptionBox owns or has a valid licence to use all copyright in the content of the Site and trademarks used on the Site.

You must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, frame or embed in another website or distribute in any way any content contained on or in the Site and owned or licensed by SubscriptionBox, except as expressly approved by us in writing or as permitted under the Copyright Act 1968 (Cth).

We grant you permission to do the following with the material on the Site:

(a) store a reproduction of the material on your local computer for the sole purpose of viewing the material; and

(b) print hard copies of material for your personal information, but not commercial use.

Limitation of Liability

You accept all risks and responsibility for all loss, damage, costs and other consequences resulting from using the Site or the content or material on or accessible through the Site.

Except as expressly stated in these Terms of Use, we will not be liable for any loss whatsoever (including, without limitation, indirect, incidental, special, or consequential loss, loss of profits or loss of opportunity), expense, damage, or injury that is suffered (however caused) in connection with your access to, or use of, or inability to use the Site or the content or material of the Site (including linked websites), whether based in contract, tort, negligence, statute or any other legal theory, except for any liability that cannot be excluded by law.

Links to External Sites

The SubscriptionBox Site may have links to other Internet sites. These sites are maintained by third parties and are not under the control of SubscriptionBox. SubscriptionBox is not responsible for the contents of any linked site or any link contained in a linked site. Inclusion of a link on the SubscriptionBox website does not constitute endorsement of that site. SubscriptionBox is not responsible for the accuracy or legality of decency of that site. SubscriptionBox will not be liable for any damage or loss arising from any service provided by a third party.


Any publication of e-mail addresses on the Site is for the purpose of professional communication only. Our email addresses (and any other email addresses published on the Site) must not be used to send unsolicited commercial electronic messages.


By entering and using the Site, you agree to indemnify SubscriptionBox against all claims, demands, proceedings, costs (including legal costs), expenses, damages, awards, judgments, and any other liability whatsoever wholly or partially arising directly or indirectly in connection with access to or use of the Site and its content or materials.

We may contract or arrange for third parties to provide the whole or part of the supply of products and any related services (including delivery) to you. You must not bring any claims or actions against such third parties. If you bring such a claim or action in breach of this agreement, you agree to indemnify us and the person against whom the claim or action is made against the consequences of that claim or action. You agree that in entering into this agreement, we are acting as the agent of and trustee for each of our employees, officers, agents and subcontractors, and each of these persons is deemed to be a party to the contract for the purpose of entitling each of them to enforce, have the benefit of and rely upon these Terms and Use.

Price Changes

SubscriptionBox reserves the right to, at any time at its sole discretion and without prior notice, increase the price of products and/or services advertised on our Site and/or the cost of shipping for such products and/or services. The fee you pay for a product or service (subscription box and/or gift) is only valid at the time you purchase that product and/or service. SubscriptionBox may increase gift fees at any time without any prior notice. Once SubscriptionBox has published new prices on the Site, the new advertised prices will apply and previous prices will not be honoured for purchases made after the price has been changed on the Site.

Purchase and Delivery

SubscriptionBox is a marketplace for marketing, promoting and selling products and services of Redpawpaw Pty Ltd, subsidiaries of Redpawpaw Pty Ltd and third party vendors (referred to collectively as “vendors”). SubscriptionBox facilitates the purchase of such products and services from vendors by you. While Subscription Box processes the purchase transaction and collects payment (via the eWAY secure payment gateway or PayPal), the sale of products and services is a transaction directly between you and the vendor. The sale of the products and services will be subject to the vendor’s terms and conditions of sale as notified from time to time.

SubscriptionBox does not fulfil or deliver the products marketed, promoted and sold on the Site. Once you have completed the details for a purchase on the Site, SubscriptionBox provides the details of the purchase to the relevant vendor of the products and services and instructs them to fulfil and deliver the products and/or services that have been purchased by the customer in a timely manner. Each vendor is responsible for arranging delivery for any purchase completed on the Site (which may be using a 3rd party to deliver their products and/or services purchased on the SubscriptionBox Site). The delivery timing and service level can therefore vary from vendor to vendor and customers should refer to the Product Information page of the relevant product or service to view details of shipping costs and delivery standards for that product or service. The vendor is solely responsible for delivery of any products or services. SubscriptionBox has no responsibility for delivery and will not provide either a part or full refund for delayed delivery of products or services.

Suitability of products and service on the Site

We make no representation about the suitability of any products and/or services that are displayed on the Site for you or the other members of your household. In particular, you are solely responsible for any decision to consume any food or beverage products and you are responsible for ensuring the suitability of those products for you or the other members of your household, including in respect of any allergies that you or any member of your household may have.

Your membership and/or account

SubscriptionBox reserves the right to, at any time at its sole discretion, revoke the membership and/or account of you and/or your nominated gift receiver for any reason, including but not limited to, for breach of these Terms of Use


SubscriptionBox invites customers to post reviews of vendors and their products and services that are marketed and promoted on its Site for the purpose of helping other customers to decide which products and/or services are most suitable for them or their intended gift recipient. All reviews are moderated by a member of the SubscriptionBox team to ensure they are suitable for public display and serve the purpose intended by SubscriptionBox. SubscriptionBox at its sole discretion decides which reviews that are submitted by customers are posted and which reviews are not. Customers who submit a review therefore agree to allow SubscriptionBox to choose whether their review is made public on the Site to be read by visitors to the Site.


We provide the Site on an "as is" basis without any express or implied warranty of any kind.

While we exercise all due care and precautions,SubscriptionBox cannot and does not guarantee or warrant that files available for downloading through the Site or delivered via electronic mail will be free of infection, viruses, defects, harmful components or any other codes that may have contaminating or destructive properties. You are responsible for implementing procedures that satisfy your requirements for accuracy of data input and output, and for maintaining a means external to the Site to reconstruct any lost data.

The vendor is responsible for all warranty claims in respect of products or services acquired by you on the Site.

In compiling content for the Site, SubscriptinBox relies on information supplied by a number of external sources, including but not limited to third party vendors of products and services. Content on the Site is supplied on the basis that while SubscriptionBox believes that all the information in it will be correct at the time of publication, we do not warrant the accuracy or completeness of such information.

Where any legislation such as the Competition and Consumer Act 2010 (Cth) implies into these Terms of Use any guarantees, terms, conditions or warranties, the exclusion of which would contravene that law or cause part or all of this clause to be void, then to the extent permissible by law we exclude all other guarantees, terms, conditions and warranties and the liability of SubscriptionBox for any breach of the guarantees, terms, conditions or warranties is limited, at SubscriptionBox’s option, to either:

a. the resupply of the goods or services; or

b. the reasonable cost of having the goods or services resupplied.

Cancellation Policy

Gift purchases cannot be cancelled.

Subscription box purchases for multiple deliveries across a number of months may be cancelled and a partial refund provided if the Vendor of the subscription box that was purchased provides approval to SubscriptionBox to provide a partial refund and cancel the remaining months (and deliveries during those months) of the subscription purchased.

Cancellation requests can be made in the My Account section on the website that can be accessed after logging in on the Site or by sending an email request to help@subscriptionbox.com.au

Damages & Returns Policy

As SubscriptionBox only markets, promotes and arranges the sale of the products and services on the Site but does not provide the fulfilment or delivery of those products and services, SubscriptionBox is not liable for any missing product and / or a broken or damaged product delivered to the delivery address. Any complaints received by SubscriptionBox for missing, broken or damaged or otherwise unsatisfactory products and/or services received by a customer will be directed to the Vendor of the product or service. The Vendor of the product or service will have 3 business days to respond to the complaint and SubscriptionBox will pass on their response to the customer. The Vendor may at its sole discretion decide to provide a replacement product or service or approve a full or partial refund for any missing, damaged or broken or otherwise unsatisfactory products and/or services. If the Vendor provides approval for a full or partial refund to the customer, SubscriptionBox will process the full or partial refund via the payment method used by the customer to purchase the original product or service.

Please email our customer service team at help@subscriptionbox.com.au to notify us of any complaint you have in relation to a product and/or service purchase on the SubscriptionBox Site. Complaints will not be handled on our social media channels and any customers who post their product or service complaints on those channels will be asked to email the details to our customer service team so they can handle the issue promptly. We may at our discretion remove any comments posted on our social media pages, including any complaints.


If any part of these Terms of Use is unenforceable, this shall not affect the enforceability of any other part of the provision or any other provision deemed invalid, that part will be severed from these Terms of Use and the remainder of these Terms of Use will continue to be valid and enforceable.

Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the laws and courts of New South Wales, Australia.

Information Use

We welcome your feedback regarding our Site. If you post reviews of vendors or their products and services, provide feedback or send comments in relation to any product and/or service to us, you provide us with a perpetual, irrevocable, royalty free licence to use, reproduce, adapt and otherwise deal with these reviews and comments and you agree that SubscriptionBox is permitted (without any payment to you) to reproduce, transmit, distribute, create derivative works of, and publicly display any information that you submit to us.


The SubscriptionBox Privacy Statement is part of these Terms of Use. View Privacy Policy

Contact Us

You can contact us on:

Email: help@subscriptionbox.com.au

Phone: 02 7900 4652

Post:   SubscriptionBox Customer service

            603/63 Hall Street Bondi Beach NSW 2026